Frequently asked questions

FAQ

What makes bamboo clothing good for sensitive skin?

Zenboo’s bamboo fabric is naturally soft and free from harsh chemicals, making it perfect for sensitive skin. It’s breathable, moisture-wicking, and reduces irritation compared to other fabrics.

What is your return policy?

Regular-priced items can be returned or exchanged within 14 days of delivery, while sale items are eligible for store credit or a gift card. To start a return, contact Zenboo’s team, ensuring items are unworn, unwashed, and have original tags attached.

Do you offer international shipping?

We currently ship to Canada and the United States. For US orders, any applicable duties or custom fees will be charged upon delivery.

What do I do if I receive a damaged or incorrect item?

We carefully craft and inspect every garment for quality. If your order is defective, damaged, or incorrect, contact us within 96 hours with photos, and we will help.

When will I receive my order?

Standard Shipping takes 4-7 business days, while Express Shipping takes 1-4. During savings events, holidays, and busy periods, processing and shipping may take longer.

Does bamboo clothing shrink?

Yes, bamboo clothing will shrink if not taken care of properly. Although Zenboo fabric is all pre-washed and pre-shrunk, warm/hot water and heat drying will shrink the fabric.

How is bamboo clothing sustainable?

Bamboo viscose is planet-gentle due to bamboo's fast growth, low water and pesticide needs, and high oxygen production. We ensure that our fabrics do not use harmful chemicals that could negatively impact the environment. We are committed to safe, innovative, and planet-gentle fabric manufacturing.

Why is bamboo clothing more expensive?

Bamboo fabric is more expensive due to the production process of turning bamboo into fibers. Our manufacturing process is also high quality to create durable and comfortable clothing. We also choose eco-friendly packaging which raises costs.